Return and Refund

Last updated: October 17, 2025

At Beelaunch (https://beelaunch.com), we want you to love your purchase. If something isn’t right, we’re here to make it right.

Service Regions

We sell and accept returns internationally, including the United States, the European Union, Canada, and Australia...

Return Window

  • Discounted items (purchased with promo codes): returns or exchanges accepted within 15 days of delivery.
  • Regular-priced items: returns or exchanges accepted within 30 days of delivery.
  • Holiday purchases (orders placed in December): returns or exchanges accepted within 45 days of delivery.

Eligibility Requirements

  • Items must be in new condition — unused, unwashed, free of pet hair, odor, dirt, alteration, or damage.
  • Return the item in its original packaging with all tags, stickers, and cardboard hangtags attached.
  • Include proof of purchase (invoice or order confirmation).

Items Not Eligible for Return

  • Personalized/customized items (e.g., products with pet names).
  • Mystery boxes and all items marked as final sale.
  • Items returned with strong odors (e.g., sprays, perfume, cigarette smoke) will not be accepted.
  • If any items returned to Beelaunch are not Beelaunch products, they will be disposed of and considered unsellable/worn. No refund or exchange will be issued.

How to Start a Return

Contact us before returning any item to ensure proper handling and to avoid shipping to an incorrect address.

  • Provide your order number and reason for return.
  • For damaged/defective/incorrect items, please provide photo or video evidence with your request.

Refunds

  • Refunds are issued to the original payment method (e.g., PayPal, credit card, Shopify Payments).
  • Once your return is received and inspected, please allow 5–7 business days for processing.
  • Partial refunds are available when returning only part of an order.

Replacements & Exchanges

  • If your product is damaged, defective, or incorrect, you may choose a replacement or a full refund.
  • You may exchange for a different size or style.
  • Beelaunch covers all shipping costs for returns, replacements, and exchanges.

Return Shipping Address

Kevin White
5832 New Castle Dr, Richardson, TX 75082, United States
Phone: +1 (469) 930-0308

We cover return shipping costs for all eligible cases.

Contact

Email: support@beelaunch.com
Contact form: https://beelaunch.com/pages/contact-us

Quick Summary

  • Contact us before sending anything back.
  • Return window: 15/30/45 days depending on order type.
  • Refunds in 5–7 business days after inspection.
  • We cover shipping for returns/exchanges/replacements.
  • No returns for customized, mystery, or final-sale items; strong odors are not accepted; non-Beelaunch items will be disposed of (no refund).